Circulated by Ian Bourne to Media Houses, NISE …


Ms Kim Tudor; Nat’l Initiative for Service Excellence/Ms Michelle Hustler-Small; Bds. Coalition of Service Industries/Editor; Daily Nation/Editor; B’dos Advocate & Heat Magazine
Attn: New Year’s Resolution, viz. – Service
Dear All:
Most people at this time of year make a New Year’s resolution; more often than not it usually involves losing weight. My resolution also concerns food, but as it relates to service…
On Saturday 27th December I decided to have a Gourmet Burger at Chefette’s Barbecue Barn for a late lunch or early dinner – much to my regret; I ordered a small salad, burger-platter and a Pepsi.
Before the cashier rang up the sale, I made sure to add I wanted cheese and bacon with the burger and I paid the Chefette employee.
After having the salad my main course appeared and I collected it, while sitting at the table I looked at my meal, it seemed there was no cheese – I even looked at the bottom of the patty and it was dry bread underneath; naturally, I returned to the counter. I asked for an attendant and one who was not the cashier stepped up, so I explained what I thought was my shortcoming. Paraphrasing the rather appropriate Clement C. Moore for this time of year – what to my wondering ears … ?
She wrings up her face and says “LOOK, IT UP UNDER DEY!” hurled in either a snarling shout or shouting snarl (Translation – ‘Look, it’s up under there’ as in; the little bit of cheese was under the slice of bacon)
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