Submitted by R. T. Luke V. Browne
Previously, the LIME tree was known by a different name. Today, we recognise what was growing in our midst. It has been extracting the riches of the soil—through our human and financial resources, for example—and the harvested fruit is hidden from ordinary view, and use. Of course, the fruits have served two purposes – sweetened drink for the privileged and plant reproduction.
Here arises a problem. They who eat of the fruit have clearly consumed in excess, and are now consumed by excess. It even seems that they have ingested the seeds in large quantities, which usually has fatal consequences for the individual and company. Now poisoned, there can be no clear assessment of the business circumstances; inaccurate conclusions—that directly affect the lives of thousands across the region—have followed. As fruits spoil, the world lacks. All for greed and plunder.
Indeed, the tree has impoverished the soil, without replenishing it. Here is another twist to a sour Caribbean tale.
Substitute ‘LIME’ for ‘Sugar’
Eric Williams may have easily written on the future of the Caribbean, by making only minor changes to his work on history.
Through Williams, we learn that:
The history of the Caribbean is dominated by the history of sugar, which is inseparable from the history of slavery; which was inseparable, until recently, from the systematic degradation of workers in the region.
If sugar(cane) is no longer associated with the degradation of workers, through LIME slavery and such degradation seem to be alive – in a blink workers lose status, reputation and self-esteem. LIME—either as previously or currently constituted—has been with us for almost as long as sugar. The Caribbean had the most profitable of Cable and Wireless operations, and it led to a clash of colonial masters. The wounded ruler now transforms itself to, in their words, “regain what is rightfully ours.” Nothing has changed except ‘LIME’ for ‘sugar’, ‘sour’ for ‘sweet’.
The word is that regional governments support the new twist. We would expect this behaviour from a very close relative. LIME and our governments have followed a very similar evolutionary path, albeit in different realms. Observe the move from colonial rule to apparent self-determination. In neither case does the shift bring the independence imagined or expected. Or, at least, the separation comes because the juice is running out. Wasn’t political independence a subtle imposition when the colonies were becoming less profitable? Doesn’t the old order still reign?
There may be another relative. How is it that Cable and Wireless would adopt the same name carried by LIAT’s magazine? Have they resorted to plagiarism? Is this to say that it has been learning lessons from LIAT’s pages? Maybe so: both roam the region, and both have been criticized for exploitation and poor service.
Trampling on the Soil
Without visible manifestation, a fall in harvest is reported. Once more, the company tramples on the soil from which it has drawn nourishment, only to mild protest. Thankfully, everyone is not silent. Sir Roy Trotman of Barbados, according to media reports there, said that LIME was: “insisting that it should dump staff without properly expressed justification and without adequate consultation.” Sir Roy also reveals that they trample on a soil that recently allowed them to draw US$ 91 million profit. The argument of economic difficulty falls out. They have not followed the protocols; they have not looked for alternative arrangements that would save jobs. How “brutal and brutish.”
Only in the imagination is something wrong with the soil; the technology doesn’t demand a move towards a soilless medium. No need to shed 1,200 of the 3,700 employed in Caribbean operations. They have no right to move away from our soil culture and still enjoy our water, sunshine and air.
Consider this from the standpoint of the worker. You are going to work, daily, not sure of your fate – afraid, intimidated, helpless. You are tortured, human rights are violated. The inmate on death row for too long, who we may imagine as having an axe over his head, is freed of execution on human rights grounds. What of the law abiding and faithful worker? Do we allow him to be executed? Will another worker cry?
Isn’t the tree supposed to keep the soil together? Isn’t it supposed to prevent erosion? Without roots, the sand may become loose and may be easily washed away. We cannot afford this. They haven’t kept us connected.
The Plant is Diseased
Often, corruption and depletion of the soil comes from the plant. LIME’s approach is especially perverse in St. Vincent and the Grenadines (SVG), where it attempts to impose fundamental changes to the local culture. They create unemployment so that their “lyming” and “boozing” ideas may flourish – must Vincentians embrace time wasting and drunkenness as LIME encourages? Everything under the new direction seems to be a carnival or a lottery. Also, what subliminal messages do you send when you say that “talk is cheap”?
While “lyming” you could win a million. But, who could be a “merry millionaire” when the neighbours, friends and family, are ill, hungry and jobless? We do not know if they would survive. What about a million for saving jobs, for rewarding hard work? What about a million for medical equipment? How many have you exploited to give a million? Of course, the million serves the capitalist interest. Just as Stanford’s millions were self-serving.
The truth is, less is wrong with the soil than with the plant. It is diseased. Among its problems is a persisting inefficiency in this new age of competition. A plant, by its deeper roots, may better absorb nutrients, though it is less efficient at fruit development. Often, therefore, survival through capitalist “competition” cannot be defended.
The Oasis in an Arid Land
Since competition, it appears that the sun shines on LIME too brightly. It adjusts to the “desert” conditions. Where there were leaves, there are now thorns. The change is necessary to preserve water and to protect from “stray” animals, like the “stray” animal of West Indies Cricket. An animal that defined us, and now defends us. As the thorns develop, they say: we have done enough for you. Hamilton Lashley, an independent member of the Barbados Parliament, captures the sentiment:
These conglomerates, which setup here after getting so many concessions, make huge profits and then behave as if they have done the region a favour… They need to give back more… the sponsorship they give sometimes is merely a tax write-off down the road.
Lashley is right, since animals may aid your seed dispersal. If the tree with thorns is more productive, it is less desirable.
The top LIME planter in SVG also presides over the development of all fruit trees there. He has an objective. From this seat, he may cover up the mess he has been making. LIME hopes that transparent attempts to manipulate—even control—the media also work. Give a phone to everyone, and no one would say a word. So let’s clip the roots and cut the stems of all other plants. The idea is to reduce competition, to reduce the diversity. They seem to declare: We will be the oasis in an otherwise arid land.















89 responses so far ↓
David // January 23, 2009 at 9:07 PM
Let us welcome Luke yet another member of the BU family who has been encouraged to share his thoughts with us. His subject matter is extremely relevant at this time given the current unravelling of events concerning C&W aka LIME.
Disgusted // January 23, 2009 at 9:30 PM
yes, yes, yes,…
Why don’t you put some articles about the Thompson DLP government not keepting the promise of integrity legislation? Why don’t you talk about government civil servents and members of parliement can receive “gifts” legally from government contractors.
This all happens after a year of Thompsn govermnt.
You have censored many comments of mine criticising the govmnt. I hate you. I hate you for your deceit. Stu8ff that in your pipe an smoke it!
Anonymous // January 23, 2009 at 9:34 PM
Disgusted
You BLP snout,you want other people to do your dirty work for you huh?
I glad David/BU got you on ‘permanent ignore’.
Dah fuh lick yuh!
international monopoly // January 23, 2009 at 9:52 PM
“Why don’t you talk about government civil servents and members of parliament can receive “gifts” legally from government contractors.”
Surely no one believes that Lime could keep its scandalous profits ( some of the highest in the world ) at the expense of tens of thousands of Barbadians without kickbacks.
Disgusted is absolutely bang on.
Why do many international phone packages have low monthly rates except for The Phillipines, some Mexico and Barbados.
Answer: corruption
Asiba-The Buffalo Soldier-'why should I wear a jacket and tie' // January 23, 2009 at 9:55 PM
It is SLAVERY presented in a slightly different hue but it is SLAVERY nontheless
And we will continue to be slaves until we embrace our history, until we teach our history, until we promote our history, until we elevate our history from what some people call foolishness to top priority, until we understand what Marcus Garvey said about a people without a knowledge of their history, until these things happen, we will continue to be exploited by all and sundry.
Wake up my people
Rise up my people
Let the education system do what it should have been doing a long time ago.
Jordan // January 23, 2009 at 10:05 PM
Watch and see how the events unfold in the coming days…LIME again is on the defensive …in de press, on de tv and pun de radio. Just now there will be a strike.
Jordan // January 23, 2009 at 10:17 PM
Why a strike?! Because Lime sending home workers next week..don’t care what de union say. De union could suck salt as far as Lime is concerned. Watch and see
BAFBPF // January 23, 2009 at 11:39 PM
I hate pseudo British accents especially when the speaker peppers you with green verbs. Man that female Lime executive VP on radio today was the worse. My God…
And she voice soun’ like the same irritating one that you must endure when you are placed in the queue to receive call centre service. Man wey dey fin’ she?
Green Monkey // January 24, 2009 at 12:41 AM
If you want to get a grasp of the mentality at work in these multinational, mega corporations watch the video documentary “The Corporation” ( Read about it here: http://www.thecorporation.com ) . Remember maximizing returns for their shareholders is always their number one priority.
If you have a high speed connection you can view “The Corporation” on Youtube in 23 episodes at: http://www.youtube.com/view_play_list?p=FA50FBC214A6CE87
Chris Halsall // January 24, 2009 at 12:43 AM
Two sets of three words:
Favouring The Company.
Connect The Dots….
David // January 24, 2009 at 2:31 AM
We listened to the CEO Dodd with interest today, he is a man obviously on a mission. PEOPLE will be going home and not one thing Sir Roy can do about it.
We have a warning for the technicians who work at LIME. Their jobs will be outsourced next when the latest restructure is finished.
Adrian Hinds // January 24, 2009 at 4:25 AM
Out source to whom David??????
David // January 24, 2009 at 7:59 AM
@Adrian H
Not sure to who but our sources confirm that they have been doing cost modelling in recent years on the cost/benefits.
The Insider // January 24, 2009 at 8:48 AM
@ David
Exactly! There is nothing Sir Roy can do, with the exception of shut down the island but even then, the result will still be the same. The workers @ the Contact Centre in Barbados have been sitting idle since November 30th…Not a call. Since then more than half have asked for voluntary seperation and left, all but 3 of the supervisors are gone and more are leaving every day. Not because they do not want to work but they have accepted the fact that they are not wanted and have to decided to take the chance looking for opportunities elsewhere. One worker told me, “sitting idle doing nothing for eight straight weeks is sending me crazy”. Even if the Union makes an argument to bring back the Call Centre to Barbados, there is hardly anyone there left to do the work.
Did you see how fast those execs. were out of the studio yesterday…catch flight what? The heat was too hot, this is a PR nightmare for LIME.
There are still some customers coming through the switchboard begging for a Bajan to help them resolve the simplest of queries the St. Lucian Contact Centre is unable to resolve. But there is no one there for them to speak to, the staff in the office are not allowed to deal with customers over the telephone.
The Joke is that the turn over rates in the new outsourced Contact Centre is so high, by the time the agents are fully trained. Reliable sources have informed me that they leave within a few weeks because of the high stress level, low level of pay and poor working conditions.
Cable and Wireless is dreadfully understaffed. Both in the previous call centre, the front offices and technical departments. This is why the service is always so poor.
P.S: The numbers that are being given to you by the New Call Centre to handle problems that they are unable to resolve are for the reception area @ the main office…ever went there to pay a bill and saw who was sitting there? THE GUARD!
The Insider // January 24, 2009 at 8:54 AM
by TRACY MOORE
http://www.nationnews.com
GOVERNMENT took more than $68 million last year from the Caribbean operations of Cable & Wireless International (CWI), parent company of regional telecommunications company LIME.
LIME’s chief executive officer Richard Dodd gave the dollar amount yesterday at a breakfast meeting with the local and regional media at Hilton Barbados.
He said that figure was additional to the $190 million which was entered into the local economy during the same period.
The company recently took a tongue-lashing from the Barbados Workers’ Union, the bargaining unit for workers at the Contact Centre who will lose their jobs at month end.
General secretary Sir Roy Trotman said that the layoffs were alarming because the company had made US$91 million in profit last year.
However, Dodds told the Press: “Last year our shareholders, CW PLC, which own 81 per cent from the shares of C&W Barbados, took dividends of $51 million.
“Our local shareholders took $12 million, and the Government of Barbados, in corporate tax, withholding tax, Value Added Tax (VAT), National Insurance Scheme and licence fees, took $68.2 million.
“And in term of the total returns to Barbados, without including salaries and payments, the trickle-down into Barbados economy was $190 million in Barbados’ dollars,” he said.
He said Government took a lot more directly in terms of cash out from the telecommunication company than the shareholders in London.
“The net direct impact on the Barbados economy is around four times what is returned to our shareholders in London, and that is without the indirect benefits of the employment that we created and the wealth we generated in this community,” he added.
He said the company would not be apologising for their profitability, because “we cannot deliver that investment (of $400 million into LIME’s platform, processes and people) unless we are profitable”.
The Insider // January 24, 2009 at 9:02 AM
Local News Story
| PRINTER FRIENDLY FORMAT | EMAIL STORY
Contact Centre closing doors at month-end
Published on: 1/24/09.
LIME’S LOCAL CONTACT CENTRE will officially close its doors at month-end, despite all of the controversy including facing a work stoppage over the pending pre-Christmas sacking of 250 employees.
Caribbean chief executive officer Richard Dodd made the announcement yesterday at a breakfast meeting with the Press at Hilton Barbados.
But closing those doors in the next seven days will cost the company a pretty penny.
Vice-chairman Donald Austin explained that the separation packages LIME had offered those being dismissed “are probably some of the best in Barbados. We are making sure that they are getting good counselling as well and we provide placement services.”
Barbados accounts for one-quarter of the company’s employees where at least 250 jobs will be cut.
Last month Barbados Workers’ Union general secretary Sir Roy Trotman, who represented the bargaining unit for the workers, said the union had written to Prime Minister David Thompson asking him, as Minister of Labour, to look into the matter.
But yesterday LIME’s management insisted that it had respected the joint consultative process, “and of course we try to have other opportunities for people in our business, but the reality is that when you are sending home a third of the workforce it is hard to find those opportunities for a lot of people.”
“We are doing that change primarily for service reasons. But having said that, it would be foolish to pretend that there were not cost issues associated with that Contact Centre. It was expensive in comparison and we could not get the productivity out of that centre,” Dodd said.
Additionally Patricia Walters of Programme Lead Customer Service Operations said “[LIME] is not great at Contact Centres . . . and so in our full transformation, what we are doing is looking at leverage and outsourced that to world-class organisations.”
tracymoore @nationnews.com
……………………
THE TRUTH
The seperation packages being offered at LIME are not all that special, especially for the lowest paid workers (Those at the Contact Centre) most of whom were there for a very short period of time.
Secondly, LIME has certainly not respected the process between themsleves and the union as they go to the press every month announcing a closure date when the talks between themselves and the union have not even resumed since December.
David // January 24, 2009 at 9:22 AM
We listened to the online talk show version last night. We were disappointed that VOB would not have understood the opportunity the station had to represent the views of the people by balancing the program with experts i.e a Chris Halsall on the line or in the studio and a moderator like Don or Tony Marshall who have a superior technical grasp of what is a very complicated issue. Instead we had Stetson Babb whose apologetic approach made the exercise a PR opportunity for LIME. His constant repetition that he has no problem at a personal level was a faux pas of high order.
The other observation is the admission that Barbados represents 25% of all profit in the region. If this is the case then LIME OWES it to Barbados to ensure Barbadian subscribers are looked after by delivering a top drawer value proposition. There is a reason why Barbados appeals to companies that want to deliver superior content delivery. Our infrastructure telecoms, educational standards, health etc should not be compared to other less developed countries in the region. The calibre of person needed in a contact centre to support Amazon should not be compared to the support required for a telecoms operation.
The opinion of the BU household.
JC // January 24, 2009 at 10:58 AM
international monopoly // January 23, 2009 at 9:52 pm
————————————————
HA HA HA AHHA LOL!
ROK // January 24, 2009 at 11:42 AM
I am heartened that the truth is coming out. C&W generate wealth? They are not doing anything that any other company in telecommunications could not do; and do it better too.
Where they generating this wealth from? Outer space? This is the people’s money that they are collecting. The tax rate ain’t high enough.
@International Monopoly
The corruption only complicate things more… but I had a first hand opportunity during their rate hearing to see the character of the beast. Want to talk about corruption, check the application of Price Cap.
Government used it to side-step the legislation. Why? What was in it for them to make such a valiant effort to side-step the law? All like now, the application of Price Cap in my opinion, is illegal. Mostly because the Review did not examine the company to see the reasonableness of the rate increases allowed under Price Cap. Yet this is a requirement.
So I agree that it is not all C&W and that by its actions, Government can only be considered an accomplice in this conspiracy.
Anonymous // January 24, 2009 at 12:50 PM
Which government you mean ROK?
The Owen Arthur administration which had as top officials many former senior people at C&W.
John Williams – Caricom Ambassador,Trevor Clarke – Ambassador to Geneva,Ed Bushell consul general to somewhere,Vince Yearwood – can’t remember what he got and so on and so on.
I believe owen got a big kickback for throwing the poor customers of C&W to the wolves.
Never worry his end will be worse than his begining.
Now all we are left with is some old phones,workers being laid off , plus we can’t afford to have the company come inside and check our phone else we won’t be able to eat for that week so we mekkin do wid faulty service – while C&W making money hand over fist.
Laff it off – dah cock and bull story.Fuh true,true.
Jordan // January 24, 2009 at 2:31 PM
@ Anonymous lol. So true.
ROK // January 24, 2009 at 2:51 PM
Anonymous,
The Government that introduced the Price Cap obviously.
I taking note that the present Government allowing it to ride after a year in office.
Carlos // January 24, 2009 at 3:37 PM
We are now hitting the nail on the head when we look at Government’s role in this matter. But even before the price cap mechanism debacle was not the Barbados government a significant shareholder? and those shares were sold to cable & wireless? First mistake. We are now paying the price. Government should demand a complete withdrawal of the idea of the closure of the centre primarily because of the impact it will have on the local economy. Further more there should be legislation in place to ensure that such companies be forced to justify such actions before a quasi-legal entity similar to properly constituted Fair Trading Commission. If Government had significant ownership in the company would this issue arise?? Would the existing Chairman be there?? I think not.
Similar issues are brewing at the BNB. Barbadians continue to be trampled by those who come from outside to control our resources. We as Barbadians have lost our ownership status, our self esteem our dignity and a lot more to follow. I blame Governments – representatives of the people???? Ha.
David // January 24, 2009 at 3:47 PM
We raised earlier the fudiciary role of the Barbadian directors who sit on C&W’s board. It represents a veritable who is who of Barbados. Sir Allan Fields, Sir Hillary Beckles, Patricia Downes et al. All rewarded by the state yet they sit on the board of a company that is screwing the PEOPLE.
ROK // January 24, 2009 at 3:51 PM
Carlos
Never thought the day would come when I would agree with you on anything.
As a matter of fact, I would want to advocate that people pool their money and buy off assets like the C&W copper network. We support them and give them millions in profit. The same way our few cents per man could make super profits, is the same way we could buy the company.
Chris Halsall // January 24, 2009 at 4:09 PM
@All… If I may, these articles I wrote some time ago are still relevant. (As in, absolutely no progress has been made since I wrote them…)
The first one was never published (the Fourth Estate refused to take the risk). The second one was, and is related to what I said yesterday on VoB.
http://www.ideas4lease.com/blog/2008/03/16/government-to-blame-for-cw-stranglehold/
http://www.ideas4lease.com/blog/2008/02/24/calling-cards-%e2%80%93-coming-to-barbados-eventually/
Straight talk // January 24, 2009 at 4:40 PM
Always remember, Chris, that failure to beat last year’s figures is perceived by shareholders as exactly that….Failure.
The balancing act between satisfying the FTC, and shareholder’s (and HO’s) expectations will eventually become unworkable, absent a corruption of Telecom regulations.
Best of luck in exposing this contradiction.
Chris Halsall // January 24, 2009 at 4:55 PM
@ST… Thanks for the thought — and I have not forgotten what you’ve said immediately above.
However, I would argue that the “regulators” *DON’T* have a responsibility for the Company’s numbers — they have a responsibility to the Consumers.
Or, at least, they should….
David // January 24, 2009 at 5:03 PM
Please see the mission statement of the FTC below:
Are they achieving the mission with price gap firmly entrenched at C&W and generating millions at the expense of the consumer?
ace // January 24, 2009 at 7:48 PM
LIME IS C-R-A-P !
Monica Small // January 24, 2009 at 8:05 PM
Lime has decided to move the contact centre to a cheaper location, they have also made this decision in respect to the IT department, Finance, Marketing and soon maybe the Service Control Centre. The truth of the matter is that even though out of the 13 Business Units that LIME has operating in the Caribben, Barbadian consumers contribute the most revenue. It is therefore expected that LIME in turn provide jobs and in other ways contribute to the economy in a significant way. If this is not going to be the case, what we have as a result is a carbon copy of the Plantation system at work. They will reap the benifits of our money but will make no significant positive impact to our economy. What if other companies follow LIMEs example? We do not need an influx of immigrants to move to BIM to take our jobs. They can take our Jobs from where ever they live. The bottom line is that OUR Barbadian dollars will now be paying employees in St. Lucia and Jamaica and supporting their economies. N:B these territories do not contribute even a quarter of the business that Barbados does.
What will happen to Barbadian workers if these other big comapanies see how easy LIME has been able to significantly increase their porfits and decrease operating cost? Without so much as a real fight from our unions.
Sir ROY the Public is tired of the talk. It is time to take action. Show LIME and others companies who are watching with intrest while events unfold that Barbadians are not going to sit by and watch our jobs go down the drain!
ROK // January 24, 2009 at 8:44 PM
Sir Roy cannot do it alone. He needs the support of all Barbados and probably the Caribbean too.
BOYCOTT LIME, LIMERS AND LIMING!
Gear Box // January 24, 2009 at 9:44 PM
I hear Chris Halsall pun de radio… Chris hassel and Stedson babble
AAAAAAAAAAAAghhhhhhhhhhhh
Limers Inc // January 25, 2009 at 9:09 AM
On nation news I see that Lime has admitted that …”BARBADOS MAY TAKE a bigger hit than other Caribbean territories in the LIME layoffs across the region. ”
What Mr. Dodd should have also metioned that many jobs being advertised with the structure of this new LIME are located in Jamaica, Cayman and other territories that are not as profitable as Barbados.
When the workers are laid off the work still needs to be done, it just will not be done here!!
RUN DEM OUT DLP, RUN DEM OUT!!
Cable and Wireless is one of the most hated companies accross the region because of the poor service they continue to provide. Someone should be out there that can do better for the Barbadian public and would be willing to try. LET THEM IN!
Limers Inc // January 25, 2009 at 9:13 AM
N:B…The Severence package provided is only 1.5 times more that normal severence. The placement service is that workers can put there C.V on a website that is open to the public….nothing special.
David // January 25, 2009 at 9:24 AM
Forget the government for minute Chris H et al, what about PEOPLE power?
Let us start with Sir Allan Fields (Captain of Barbados Industry), Sir Hillary Beckles (UWI), Dowridge Miller (Sagicor) and Patricia Downes who sit on the C&W Board. How do they feel presiding over the carving up of C&W at the expense of Barbados?
Barbados is literally being gorged by its handlers in the UK and we have five prominent Black power brokers who continue to rubber stamp it all.
To those Barbadian board members your legacy is being etched indelibly with the story of the gutting of the Barbadian worker at the worst time that can have been selected.
ROK // January 25, 2009 at 10:31 AM
David
There is no interest in Barbados; only in profit and if you think the “Sir” thing is any allegiance, come again. You see what lime doing? You see any resignations from the board of directors? Any of them look or speak uncomfortable(y)? They can still get to sleep at night. Tells you something about their outlook, conscience and how they view the people of Barbados; they just don’t care.
Disturbed Employee // January 25, 2009 at 2:36 PM
Disturbed Employee // January 25, 2009 at 2:33 pm
I work at LIME and I have always been troubled at the lack of concern for the plight of the customer. The decision makers have no committment to providing proper service so I fully support any effort made by customers to fight for their rights…even if it mean boycotting the services provided by LIME.
I belive the problem stems from the head …Mr. Dodd and Mr. Austin have no respect for the workers at lime whatsoever! Friday would be the second time a closure date for the Contact Centre has been announced to the press without the staff being informed. The last communication the company made with the staff was via letter dated 30th December 2008 stating that talks were ongoing with the Union and they will be informed about the status of their employment when an agreement is reached. On Friday 23rd January, the Manager of the Contact Centre neglected to publish the weekly schedule and staff were left wondering if they should report to work on Monday, seeing that they have to be scheduled to work. Only to read in the press on Saturday that the Centre will officially be closed by the end of the week. Neither Mr. Dodd nor Mr. Austin has not once visited Centre to speak to staff or properly explain the company’s decison. In fact the 1st time the staff of the same said contact centre learned of the closure was in the same Nation news paper. One staff member told me “Imagine my embassasment when someone who does not even work there call me on Saturday morning to tell me my last day of work is Friday”.
I heard with my own 2 ears the very British Mr. Dodd announce to us in a General meeting that air condition in our retail outlets were unnessesary and that the Caribbean operations are run like back yard garages. Mr Dodd also stated to the public on Friday that he will not apologise for the comapany’s profitability because C&W paid 68 million in tax to the B’dos govenment and in a nut shell that we should be greatful that they choose to operate here.
IF THERE IS A TIME FOR ACTION IT IS NOW. LETS BOYCOT LIME!!!!!!!
JC // January 25, 2009 at 3:10 PM
It is a godaMn shame how people feel about bajans; it is true we continue to be the asses of the Caribbean!
WE WANT FRIENDS!
Carlos // January 25, 2009 at 9:16 PM
Hey JC:
You hit the nail on the head.
Did you listen to the call in program with the Jamaican lady based in St. Kitts?
The main problem identified was the low service levels at the contact center. Would you believe the manager of the contact center was there on the program but no one introduced her as such but she talked more than anybody else and did not defend the contact centre which she manages. Shame Shame. Why do we treat our own people so? After thre waves of retrenchment and hiring of improperly trained reps what do you expect? This was the plan for some time and we foolish bajans Harper waite, Austin, and all them spearheading this thing. Now other staff who seem to think that their jobs are safe treat those who may be going home as sh…….. Why we so??
I am saying this is the beginning other large corporate entities are lookin on and will follow suit. I will return with some recommendations.
Anonymous // January 26, 2009 at 1:00 AM
I is nice to see that was is happening in LIME is being high light by the general public, but instead of calling through the switchboard to get assistance with something that workers in the contact centre was have done before and then gripe when the call has to be transfer to St Lucia, call and ask for Sophia Harper-Waithe, Manager , Ricky Went VP of Customer Service or Don Austin and complain to them. The workers in the centre was put to answer the switchboard after a union meeting where they complain of having nothing to do, but if you think they will assist with your issues, that will no happen . I say power to them after years of not being appreciated sit back and be paid to do nothing you all deserve it
JC // January 26, 2009 at 1:13 AM
Well …… today my sweet Aunt who lives a district way from me called to as me if I could call LIME t report that the was a lot of static in the phone!
Well JC called and got a pleasant young lady on the line. I explained my aunt’s difficulty with their service ……. would you believe that the woman ask me if my aunt (who is almost blind) checked some SHITE! Look I was so vex I to her a piece of my mind …… I told her sooner or later that she would be disposed of in the same way that thebajan workers were fired !
I must hand it to her she told me in a most pleasant manner “thanks for choosing LIME” I told her I didn’t have a choice but than to us lime but to tell them that 1 day coming soon! I then told her to tell her bosses that they are DOGS and PARASITES!
I know it is t her fault but I so dan MAD!
Tell me Why // January 26, 2009 at 2:19 AM
Do the maths people. If C & W made a profit of US$500 million in the 12 Caribbean islands and Barbados profit alone was US$91 million alone, that mean the 11 other countries average was US$37,181 each, you could understand the financial value of our market. We the people will talk and talk minus any action. However, the powers that be – Our Government – has the power to protect our people by waving the wand of competition. Unfortunately, this seems not the case in their mandate and was never the case in the previous administration.
Another aspect. If Government can make almost $50,000.00 in 4 days by the $380,000.00 C & W made during the Christmas/New Year period in congratulatory messaging alone, do you feel that Government will be interested in getting rid of C & W?
Let’s face it, we the people have the right to control our dollars and to get the best service, but alas, our mentality says we just cannot do without feeding the fatted calf. Peace muh brudders.
Tell me Why // January 26, 2009 at 2:29 AM
This is strictly business ethics. If LIME was paying $1,000.00 to an employee in Barbados to provide a service and might be able to pay another employee $500.00 to perform the same service operating from another country, don’t you know that the latter will be the winner. Think people, we don’t need a rocket scientist.
Technician // January 26, 2009 at 7:09 AM
Digicel also cutting staff, will we see the same amount of resistance by the Union towards them also?
Disturbed Employee // January 26, 2009 at 3:16 PM
@ Technician…Note the difference between LIME’s approach and Digicel’s. Digicel annnounced in the press that they will be offereing voluntary seperation packages to staff who wish @ this time to leave the organisation.
This is usually a better and more humane way that a company can trim the staff compliment without causing such a stir. This way staff feel more secure knowing that the fisrt option of those who will be leaving the company will be the ones who choose to do so. After this has been done, the company looks at the numbers and determines if layoffs would be necessary.
This is the approach that the Union has suggested that LIME takes….however if LIME does this they may be faced with some employees who have been there for a number of years and are soon to retire asking for their package. The contact centre has been open for 7 years…it takes a lot less money to pay out a worker who has been there for 7 years than it takes to pay out a worker who has been there for 27 years.
Technician // January 27, 2009 at 9:14 AM
Disturbed Employee // January 26, 2009 at 3:16 pm
@ Technician…Note the difference between LIME’s approach and Digicel’s. Digicel annnounced in the press that they will be offereing voluntary seperation packages to staff who wish @ this time to leave the organisation.
————————————————-
So did LIME about 8 years ago.
This process did not start last year….I would know, trust me on that.
It is true that now it seems harsh..and NO, I am not defending them..BUT…the BWU has a lot also to do with the state things are at now.
Disturbed Employee // January 27, 2009 at 12:18 PM
They did the same thing 8 years ago but this is not 8 years ago. This is Now. A new process and new people implementing the process accross the board and operating in a totally different environment. What C&W did 8 years ago bears no relevence to what LIME is doing now;
Explain how the Union is responsible for the actions of LIME?
So.ur // January 29, 2009 at 12:33 PM
The outcome of the LIME (mis) process will be a defining moment for the Trade Unions .
If LIME succeeds in their bulldozing and arrogant methods then the Unions would have failed and perhaps will not be able to recover from this one period!
General Lee // January 29, 2009 at 1:47 PM
The birth of the social partnership precipated the slow death of the trade union movement.
In this partnership, the interests of workers and consumers are nothing more than an afterthought on the agenda.
Technician // January 29, 2009 at 2:12 PM
@ Disturbed Employee
How long have you been employed by LIME?
……A new process and new people implementing the process accross the board and operating in a totally different environment. What C&W did 8 years ago bears no relevence to what LIME is doing now;
I beg to differ. The faces may be new but the attitudes remain the same.
Disturbed Employee // January 29, 2009 at 5:14 PM
We all know the attitudes are the same…your point?
Anyhow…It is 16:15 PM Jan 29th and the Contact Centre staff have been officially that told that tomorrow is their last day. No word yet from their representatives about what will be done and work continues as usual at LIME!
I believe that LIME has succeeded in what they have set out to do. Next union meeting that I will attend I will be wearing mourning colours!
Technician // January 29, 2009 at 5:22 PM
M point is that this was the MO of C&W for years, nothing has changed in terms of how they deal with staff.
You, on the other hand seems to think it started in your time.
‘Next union meeting that I will attend I will be wearing mourning colours!
Perfect !!…..the Union, as it should be, died years ago.
Technician // January 29, 2009 at 5:22 PM
*My..
LIME Outcast // January 29, 2009 at 9:17 PM
It is funny to note certain things. The first is that many of you call for boycotting LIME. I am yet to see this unfold. As a former CSR for the new LIME, I would have heard many people call to comment on the poor service that they get from the company, even on Down to Brasstacks you have complained. Yet no action.
Secondly we received our letters from a manager who could not make eye contact with her staff. The same one who was on brasstacks misleading the public with garbage spewing from her mouth.
The last update we got was that the union called the PM and he in turn was to call the company. We will see what tomorrow holds.
LIME Outcast // January 29, 2009 at 9:21 PM
@ Disturbed employee
LOL at you wearing mourning colours to a union meeting. Remember when we leave tomorrow all the other companies who want to let go of their staff will follow suit. There won’t be a need for the union then!
Technician // January 29, 2009 at 9:23 PM
General Lee // January 29, 2009 at 1:47 pm
The birth of the social partnership precipated the slow death of the trade union movement.
In this partnership, the interests of workers and consumers are nothing more than an afterthought on the agenda.
So true GL……..so damn true!!
Investigator // January 30, 2009 at 4:09 PM
Proof that LIME is lying to the public about following the agreed process and procedure. Please see below excerpt from a letter from the PM to the C.E.O of LIME Mr. Dodd dated 30th Jan 2009:
I believe that at our last meeting we agreed to a transparent process regarding this matter. That process should be governed by the tenets of the Protocol government social partnership relations in Barbados.
“…It would set an unfortunate and untenable precedent, which I would certainly be unable to defend or uphold and would not be likely to do so, should LIME agree to that process and then unilaterally proceed to take actions inconsistent with a that agreed process.
I highly recommend that you honor that process”
Lets watch and see what happens next.
Word is that FCIB and Scotia are watching closely at how these evens unfold…
Bajans watch out!
The staff from the Contact Centre have been told by the company NOT to return to work on Monday!
Mrs. Take Action // January 30, 2009 at 6:43 PM
I think we as Bajans are to passive. That’s why we talk all over our faces, mumble and grumble in secret but yet still suffer and endure these things…
Is it not time we take a stance! Mr. Dodd has sought to come into this lil island of ours and do as he pleases! He has basically disregarded all due process and ignored the highest level of negotitaion there is within our country, i.e the Office of the Prime Minister. It’s basically a ’slap-in-the-face’ to the BWU, the recognised bargaining unit for teh employess. When will we let others know that this is NOT ACCEPTABLE!!!! I say take action……NOW!
THE PROPHET // February 2, 2009 at 8:09 AM
It is Monday Morning, and despite stern warnings from the PM about them not following due process, LIME has closed the doors of their Contact Centre. Despite the fact that on December 24th 2008 they agreed that they have not followed correct procedure and that they promise to do so…they have refused to continue the process with the union and have repeatedly lied to the press saying that they are still confident that themselves and the union can come to an agreement knowing full well that they have not been meeting with the union since December 24th.
On Friday LIME sent press releases to the various media houses announcing the sacking of the 115 employees who were employed by the Centre. According to my calculations they have another 135 workers to sack in the coming weeks. No procedure followed before and no procedure will be followed now.
We as Barbadians must come together to protect our jobs. There must always be some discussion about Job retention in these economic times, especially when sending home numbers like 250.
How long do you think our economy can survive if unemployment rates continue to soar?
ITS TIME TO WALK WITH LIME
So.ur // February 2, 2009 at 10:33 AM
@Investigator
“Word is that FCIB and Scotia are watching closely at how these evens unfold…”
Dude there are at least 8 other major companies that are watching closely hoping to be able to do the same think LIME wants to do.
Is this the Union meltdown??
Investigator // February 2, 2009 at 10:41 AM
@ So.ur
Maybe it is. Since the announcement of the Contact Centre’s closure to the press on Friday, a guard with a baton has been placed outside its doors!
LIME Outcast // February 2, 2009 at 6:44 PM
Not only a guard outside the doors, employee passes have been deactivated and an extra guard stands at the gate checking employees to see where they are going. An early notice found on the door said “…check with HR if the passes do not work”.
I heard Julian Rogers stating boldly today that we the employees should not be on the compound. What Mr. Rogers need to understand is that these letters of termination are null and void because they were given in the middle of negotiations AND the letter doesn’t state that we the employees are being made redundant.
Rumour has it that severence cheques are being sent by couriers!!!!!
Let us see what tomorrow holds. For some unknown reason our PM is asking for time as he awaits the “Great Pluthero’s” arrival. (Will he actually come? considering the disregard for this country’s laws)
JC // February 2, 2009 at 7:09 PM
I wonder if Bobby and Trotman oops Sir Roy watching these developments.
Oh Lord I forgot there are not non nationals there are bajans!
LIME Outcast // February 2, 2009 at 7:55 PM
Oh! Don’t forget the guard posted by the HR department! LOL!
Investigator // February 2, 2009 at 8:58 PM
Well Well Well, What has employee relations come to in BIM that we have to be subject to these horrible tactics. As an employer who has had a relationship with an employee for sometimes 30 and 40 years, I would be shame to bring a guard with a baton to keep them out.
David // February 2, 2009 at 9:02 PM
We are not understanding the series of events which occurred today. LIME through its Corporate Communications Consultant has clearly indicated that there is no work for the contact centre employees and as outlined in the collective bargaining unit the company proceed to issue severance payment to the affected employees. Since the BWU has not responded can we assume that the employees have no case and the company is within its right to secure its premises from the ex-employees?
Technician // February 2, 2009 at 10:03 PM
@ David…
Trust me, it is as you say.
The Union always coming in with this nonsense when they know full well that they have already sold out the workers.
Why do you think they are silent??
5 years ago, this shit was also going on and the Union did fuck all to help the workers, myself included, so I know exactly what I am talking about here.
C&W then, were supposed to see if any workers could be retained, albeit in another capacity, rather than lay offs….they didnt and the Union did nothing.
We got our dismissal letters on the Wednesday and were told Friday was our last, this is a fact!!
These were guys with over 15 years in the company.
All this time, tell me what the Union was doing?
Does it really surprise anyone, the state of affairs we have now?
When they got rid of the Operators as we knew them, it was to bring in this “Contact Centre’ crap where you could pay them much less for the same work.
All this time, the writing was on the wall but the Union did nothing.
When they did act though, was when the redundancy started to affect the shop stewards and close friends, then they sprang into action, strike here, meetings here in the hot sun…all the trimmings, PM jumping in at the last minute, Trottie looking like the white knight.
All along behind the scenes, shit happening and plans being made with their knowledge.
It pains me to see what is happening to the workers and it is even worse knowing that their representatives are just gutless creatures who let this situation get way out of hand from the start, more than 10 years ago.
firstlady // February 2, 2009 at 10:25 PM
@ Technician
“Contact Centre” crap ????
Bet there are more qualified persons in that same contact centre than you !!! Of that I’m SURE!!!1
Investigator // February 3, 2009 at 6:08 AM
@ Technician….I agree!!!!
I do not usually agree with your comments but what you said is so true. The union told to works to come to work on Monday after being told that they were made redundant on Thursday! The union has been arguing for jobs when the company has made it abundantly clear that they will be cutting 250 workers like it or not!
The union has not yet discussed the terms of severence for the 115 employees. As Sir Roy put it “This is a fight about process and procedure” . The union knew full well that (S)LIME had no intention of retaining these workers or deploying them to other departments. In my opinion the union had 4 months to come up with an action plan and I believe that the union should have engaged LIME in discussions about how to help these workers transition into a hostile economical environment such as this months ago. BUT NO, Sir Roy talked about re-opening contact centre and brining it back here when he knew full well that this was never ever going to happen.
The company has failed the workers, disrespected the labour process and the PM.
The Union has failed the workers by not fighting for their interest and fighting for their own agenda! I will not cry down the shop stewards because I believe that they do their best but the executive commitee of union should have done better for the workers….cause in the end they were the ones who were screwed!!!!
@ David
Late December 08 the Company conceeded to the fact that they did not follow the correct procedure for the closure of the contact centre. The PM also stood behind the union on this fact. The company agreed to follow the process and continue discussions. They wrote the staff on December 30th the company wrote the staff and told them negotiations are still continuing and they will communicate to them the final status of these discussion in the near future. The staff never received word from the union or the company on what was happening until Jan 28th when they were told that the next day would be their last. Instead the CEO went to the press and made his announcements. The reason why the staff heard nothing is simply because the BWU and LIME have not met since December 24th.
The end result….the staff look like fools outside the locked doors while the rest of the company conducts business as usual, the company has created a hostile environment by placing a guard outside the doors with a baton. Sir Roy is out the island and the Union is saying nothing to the public.
Technician // February 3, 2009 at 7:54 AM
firstlady // February 2, 2009 at 10:25 pm
@ Technician
“Contact Centre” crap ????
Bet there are more qualified persons in that same contact centre than you !!! Of that I’m SURE!!!1
—————————————————————
You obviously took my comments out of context.
I am not criticizing the individual workers of the Contact Centre, I am criticizing the Company in the way they created it and the reasons they did.
I will not even bother with your last comment as I think it was said out of the anger created because of the ‘out of context’ view of my post.
What I will say to you and others, is that it is not the end. This situation will show your true potential as it has done for me. You will be surprised.
Investigator // February 3, 2009 at 8:44 AM
@ first lady….
The Contact Center in my opinion was crap…not because of the workers in it, who I know are qualified intelligent hard working individuals, but becuase of the crappy way it was managed from begining to end.
It was an entity opened to exploit the workers…nothing more nothing less!
LIME Outcast // February 3, 2009 at 9:33 AM
@ THE PROPHET // February 2, 2009 at 8:09 am
No it is not time to talk with LIME! It is time to show them what their former slogan “Power To The People” means!
As the outcast that I am I don’t need faulty netspeak or adsl service, nor do i need a postpaid service which incidently has risen in cost since the name change.
LIME Outcast // February 3, 2009 at 9:37 AM
@ Investigator // February 3, 2009 at 6:08am
Could it be that he “Sir” is always travelling?????
David // February 3, 2009 at 8:12 PM
What we don’t understand is why the union members/shop stewards in the other divisions of LIME have not joined in solidarity with the contact centre employees.
JC // February 3, 2009 at 9:21 PM
Heard the PM today stating that he will be meeting with the head of the gang (remember massa day aint done)
Investigator // February 4, 2009 at 5:05 AM
@ David…
Apparently the PM have asked the Union to show restraint. The company refused to continue negotiations and referred the matter to the PM and then they sacked the workers before they could meet with the PM for his intervention. The PM has since asked the Union not to follow the same path as the company and to show some restraint until he meets with Lime executives today…..the workers apparently are waiting anxiously for the call and they have been ready to walk since monday.
LIME outcast // February 5, 2009 at 12:39 AM
We wanted to walk since last month. but of course we had to adhere to “the process”.
I wonder when immigration will begin to investigate those workers in the company without work permits starting with the bold and outright Mr. Dodd.
Chris Halsall // February 5, 2009 at 1:41 PM
@All… For the record…
I have been receiving several reports of both LIME landline and mobile telephony issues this morning.
Interestingly, I have not received any reports of Internet (read: ADSL) issues.
Things which make you go “hummm…”
Devils advocate // February 5, 2009 at 3:05 PM
Well you never know…the workers maybe under so much pressure and stress that someone may have just made a careless mistake. Oops :)
As for this whole contact centre mess…
60 staffers accepted their packages leaving some being kept and only 41 left awaitng the conclusion of this mess. The 41 that are left are now tired…especially now since they have been asked to come outside a closed work place every day, feeling some what humiliated and angry at the company, also angry at the union for not being realistic and fighting for what they really wanted in the first place.
The numbers are dwindling in the heat of the day and the workers sprit have been broken. Those strong in the union accuse the others of giving up without a fight but somehow I feel the union knew that the workers were going to leave and this is probably what the union wanted.
They knew they could not fight for jobs but they kept fighting for jobs that were already gone, the staff wanted better terms of seperation, knowing that most of them would be going home with “change” to say the least but no they wanted to prolong it as long as possible. Every day the staff compliment got less and less until most of them left. The union looks like valiant protectors of JOBS and the staff were f**ked royally! By BOTH THE UNION AND THE COMPANY !!
Chris Halsall // February 5, 2009 at 3:16 PM
@Devils advocate: “The numbers are dwindling in the heat of the day and the workers sprit have been broken. Those strong in the union accuse the others of giving up without a fight…
I’m sorry to be Machiavellian here…
But… if the “workers” are not willing to fight for their own jobs, why should anyone else care?
@Da: “…the heat of the day…
There’s this cool technology called an umbrella…
Perhaps those who were to find themselves on this particular battlefield (or supporting same) might have foreseen the reality of solar energy, and invested in this said technology….
(Sigh…)
Observer // February 5, 2009 at 5:22 PM
something i have noticed and have just thrown out there … not once has the management and supervisors have been contact about the work ethics of some of these said workers in the now defunct contact centre,which means that they have all been painted with the same (get rid of them buggers)brush .. i worked there and in the interest of helping some of these customers who when they get to talk to an agent ,would start off with a barrage of harsh words and then tell you** oh you work for the company so you got to take it ** some of these young ladies were brought to tears on many occasions but still did what they had to .. to get the callers issue resolved … but not once was there consultation with management to ask about these ” dedicated workers ” … the HR dept also has records because there was numerous evaluations done, i guess when you are up on a certain rung of the ladder these things are not as important ….. peace ..
Technician // February 5, 2009 at 5:42 PM
@ Observer…..
RLMAO…LOL….WTF !!
You worked there and still asked that question???
The best Technicians (seriously….no pun here) were sent home long ago.
Guys who went beyond the call, worked hard as hell, studied to keep up with changing technology, did all and then some of anything asked of them. Is it any wonder why the service is the way it is now.
HR has records????
So?
4 years ago, Management were supposed, by the advice of the BWU, to see if any workers who were picked to be sent home could have been integrated into the company in different capacities.
This was NEVER done!!
Let HR bring their records and I will bet ALL my pension @ Sagicor, that people were HIRED AFTER others were made redundant to do jobs that could have been done by the Techs whose positions were made redundant.
The BWU were / are aware of this and did f#*k all about it and now want people to stand in the hot ass sun….for what?!?
You are soooo right though,,,,the suck ups and kiss asses have remained to tow the line but every dog will have it’s day.
Devil's Advocate // February 5, 2009 at 8:24 PM
@ David
It is not that the workers do not want to fight for their jobs. What jobs? Anyone who has read employment law or this same social partnership agreement would see clearly that when A company has made up in their mind you got to go you got to go. The Centre closed a long time ago, so the Union is barely fooling the public bout this fight for jobs crap. They should fight for something better for the employees that have to go, as they have done in the past. Plain and simple. The union asking the staff to come bout there and knowing full well that the rest of the company can not join them is a JOKE.
David // February 5, 2009 at 9:08 PM
@Devil’s Advocate
Let us accept that what you are saying is true, it does them place the Prime Minister as participant in the game being played given how his recent talks was ended recently with C&W executives.
Devil's Advocate // February 6, 2009 at 7:09 AM
@ David
This is a possiblility. I believe the PM also has his agenda but I believe he has to. After all he must look as if he is trying to protect jobs. He can also only act based on the information fed to him he has come in at a late stage of the game and only a person who has been part of this union and contact centre battle would fully understand why fighting for the centre to remain open is as unrealistic as hoping for money to fall from the sky.
As for the meeting with LIME’s execs. The staff have been informed that they are still employed by LIME until a resolution comes about. Still yet they have not been informed if they are to return to work or stay at home as the centre remains closed.
Observer // February 6, 2009 at 8:10 AM
STATISTICS ………..thats all it is !!!!!
i was giving some nudges to read some reports and articles about call centre operations …. it is plan to see that anyone going the route of calling a particular arm of there business a “call centre ” mainly looking at ” STATISTICS ” ….. it has nothing to do with customer satisfaction .. if that happens then that is a bonus … this part of the business should be called ( get this) .. *** MAKE CONTACT WITH THE CUSTOMER CENTRE *** cause thats all the decision makers would want yuh to do .. (1) listen to the caller (2) take a contact (3) tell then someone will get back to them shortly . >> the guidelines given to the workers in these centres are not adequate to provide “TOP CLASS CUSTOMER SERVICE”
Talk Bajan // April 22, 2009 at 4:04 PM
Upset with LIME? NOW you have a choice…Its a clear choice…www.talkbajan.com Superior Quality, Superior Customer Support, SUPERIOR PRICING…We are trying to help, but we can’t do it without YOU!
LIME The Bully, BWU The Weakling! « Barbados Underground // August 6, 2009 at 11:47 PM
[...] The Barbados Workers Union has shown a weakness to date when negotiating with LIME. Remember the closure of the Contact Centre which was not suppose to [...]